HeatingOil.com Profiles: Hilltop Fuel
Hilltop Fuel service vans and heating oil truck at the company's headquarters in Fairfield, NJ. (image: hilltopfuel.com)
Customer service is a crucial part of the heating oil business. Heating oil dealers that show honesty, courtesy, and respect to all of their customers are the most successful ones, because happy customers are loyal customers.
Frank Mondsini, president of Hilltop Fuel in Fairfield, New Jersey knows the value of customer service well, and has made it the central pillar of his company. Speaking to HeatingOil.com for our dealer profiles series, Mr. Mondsini details how Hilltop’s previous owners, his father, uncle and grandfather, passed on this focus on customer service to him. He emphasizes that heating oil customers are real people who deserve the care and respect of their heating oil supplier, no matter how much oil they buy. Hilltop rewards these “friends’” business with fairness and a dedication to keeping their heat on. Although he acknowledges that his company’s values are somewhat “old fashioned,” Mr. Mondsini makes it clear that Hilltop will carry those values into the future. And if the past is any indication, they will continue to sustain Hilltop Fuel as the successful, reliable heating oil company it has been for decades.
embedded by Embedded Video
YouTube Direkt
